Privacy Policy for AquaVista Sanitary
At AquaVista Sanitary, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our online platform, purchase our products, or engage with our services.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Personal Identification Information: This includes your name, shipping address, billing address, phone number, and email address when you make a purchase, create an account, or request a design consultation.
- Payment Information: When you make a purchase, we collect necessary payment details. Please note that we do not store sensitive credit card information on our servers; it is processed securely by our third-party payment processors.
- Commercial Information: Details regarding products purchased or considered, as well as purchasing histories and tendencies.
- Technical and Usage Information: When you visit our online platform, we automatically collect information about your device and how you interact with our site. This may include IP addresses, browser type, operating system, referring URLs, pages viewed, and the dates/times of access. This is primarily collected through cookies and similar technologies.
- Communications: Records of your correspondence with us, such as inquiries, support requests, or feedback.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Process Transactions: To fulfill your orders for bathtubs, sinks, toilets, shower enclosures, plumbing fixtures, and bathroom accessories, and to manage returns or exchanges.
- To Provide Services: To conduct custom bathroom design consultations, provide plumbing fixture supply, and deliver related services.
- To Communicate with You: To send order confirmations, shipping notifications, respond to your inquiries, provide customer support, and send service-related announcements.
- To Improve Our Products and Services: To understand how our customers use our online platform and products, which helps us to enhance our manufacturing, retail offerings, and design services.
- For Marketing Purposes: To send you promotional materials about new products, special offers, or events that may be of interest to you, based on your preferences. You can opt out of marketing communications at any time.
- For Security and Fraud Prevention: To protect our assets and prevent fraudulent transactions or unauthorized access to our systems.
- To Comply with Legal Obligations: To meet legal and regulatory requirements.
3. Disclosure of Your Information
We may share your information with:
- Service Providers: Third-party companies that perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, hosting services, and customer service. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to request correction of inaccurate or incomplete personal information.
- Deletion: The right to request deletion of your personal information under certain circumstances.
- Objection: The right to object to the processing of your personal information, including for direct marketing purposes.
- Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.
7. Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and assist in our marketing efforts. You generally have the option to accept or decline cookies through your browser settings. However, disabling cookies may affect the functionality of our online platform.
8. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
AquaVista Sanitary
2847 Waterlily Way, Unit 5
Melbourne, VIC, 3000
Australia